FAQs

Ordering

  • How do I use my promo/Discount code?

    Upon checking out, you will get the option to enter any PROMO/DISCOUNT CODE that is applicable. All sale discounts, whenever running, are applied automatically to the products.

  • How do I change my contact information or address after placing the order?

    You can email us  at sales@jmique.com for any change in the details provided by you. Visit our Contact Us page to know more.

  • Frequently asked question

    Provide an answer to the question here, with as much detail as possible to help your customers.

Shipping and Exchange

  • Can I exchange my purchase for another product?

    Unfortunately, we do not offer any exchange option. In special cases, consideration may be made for which we request you to connect with us directly. Please refer to our Shipping and Exchange Policy for more information.

  • What should I do if I’m not home when my package arrives?

    We would appreciate it if you could plan for someone to collect your order on the date of delivery, as will be notified to you. In case there is no one available to receive the order, delivering on an alternate date strictly depends on the policy of our delivery partner. We would encourage you to kindly inform us of your availability while placing the order such that the shipping and delivery dates can be co-ordinated accordingly.

  • My items haven’t arrived yet, please help.

    Most deliveries take 14-24 days to arrive from the date of shipping the order. If your items haven’t been delivered in the  stipulated time, you can connect with us at sales@jmique.com

Returns and Refunds

  • How do I cancel an order?

    Orders once placed successfully cannot be cancelled. It is so that the time and energy spent by our artisans in handcrafting your products do not go to waste. We appreciate in your valuing their craft and ensuring that the return may only be requested in special cases or in case of any defect in the product. Please connect with us directly to place a return request.

  • Can I get a refund if I return my product?

    We do not extend any refund or return on the orders successfully placed. In rare cases where there is any manufacturing defect or any physical damage as part of the shipping process, we do exchange or repair the products without any questions asked. You can contact us fto place such a request.

General Queries

  • What if I want to speak to someone?

    We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 working hours. However, please note that inquiries sent during holiday season or weekends may take 48-72 working hours to be replied to, but possibly sooner.